Frequently Asked Questions
Yes we do. Availability of our veterinarians will vary between clinics and urgency of the matter will be taken into account. Costs can be discussed at the time of booking depending on the nature of the visit and an estimate can be provided.
All of our clinics have an after hours service available on weekends, after clinic hours and public holidays. Our after hours services are triaged by a third party in Vet Check 24/7 by calling your regular clinic number.
All of our clinics are by consultation only. We cannot guarantee staff will be available without an appointment for non-urgent walk-in cases due to the high volume of patients seen. For emergency situations, we always recommend calling ahead to allow our staff adequate time to prepare the required equipment for treatment.
We do not offer payment plans through Tableland Veterinary Service. We do offer payment plan options through third party services Vetpay and Zippay. All small animal services must be settled at the time of discharge. For a full explanation of services, please see our trading terms page.
We recommend that all of our equine patients be up to date with Hendra, Tetanus and Strangles vaccinations. Some procedures will see some of these vaccinations as mandatory. Please contact our team for more information.
We recommend all puppies and kittens begin vaccination between 6-8 weeks of age. Booster vaccinations are generally due four weeks after their previous. Our team can assist you with due dates for your little furry friends.
We recommend giving at least 24 hours notice for medication collections to ensure stock is available. If your pet is a regular patient with us and has an up to date history (within six months) this will generally not be an issue.
If you are travelling and require medications, it is a legal requirement that a script be provided to us with adequate notice to fill it or an appointment be booked to establish a relationship with our team. It is illegal for veterinarians to provide medications without these bare minimums for patients that are not regularly seen in our clinics. We cannot guarantee that medications will be available at these times as not all clinics carry the same medication.
Our Edmonton, Charters Towers, Malanda and Ravenshoe clinics are equipped to assist with large animal services. Our Weipa clinic is able to assist with large animal services as required. Our Atherton area clients are generally referred to our Malanda team for large animal work due to their close vicinity.
Options available to you and your pet will vary depending on what you would like to do for them in their after-life. Our team can come to your home or we can perform euthanasia in-clinic. Some of our clinics also work closely with pet crematoriums and can assist with organising cremation for your pet. If you have specific questions regarding the aftercare for your pet, please do not hesitate to contact your local clinic.
